FAQs

For your convenience, this page has been developed so that some of your more common queries can be answered quickly. If you have a more specific question or a concern which is not covered in this page, please contact us. We shall be looking forward to hearing from you.

This page is composed of the following sections:

General

Products

Ordering & Payment

Shipping / Delivery

General

1. What is in the Yellobox?

Here at Yellobox, we pride ourselves in offering you a number of features, which form the components of a company that is a credit to online commerce. Modern competition is evident, however our superior product and service is distinguished by several key aims:

i.) You are our primary concern -

At Yellobox, we aim to provide complete customer satisfaction in every aspect of your online shopping experience and purchase. As well as delivering high quality products at competitive prices on secure networks, we delight in offering more than you expect. In the continuous effort to improve our assistance to you and strengthen our relationship with you as a customer, your queries, concerns and recommendations matter. Please contact us and we shall promise to deal with each individually and in an efficient and constructive manner.

ii.) We offer you the finest products -

As a wholesaler, the founders of Yellobox have attributed their preceding success to the unique and invaluable ability to source desirable diamonds, high merit gemstones, watches and metals, direct from various locations throughout the world. Experience with these specialist manufacturers has led to priceless business networks and commercial lines that allow us to bring the highest quality products to you via the internet. We guarantee that every item delivered from Yellobox, is authentic, brand new and direct from the specialist manufacturers. Consequently, the quality of the product shall be equal to that promised on the website.

iii.) You pay the lowest price possible –

We use our many years of retail experience and continuously strive to source the best quality jewellery at the best value available. Yellobox is capable of offering our product at such highly competitive prices as we order in vast quantities and, due to being an Internet-based company, experience less overheads.

iv.) We may surprise you by what all is in the box! -

As a warm welcome to Yellobox, we shall surprise first time customers with a gift in their first order. Complementary to this shall be your personalized promotion code, allowing you 10% off the price of your next purchase.

2. How do I know that I am getting the best possible deal from Yellobox?

Putting YOU as our primary concern…

We hope and trust that as a first time visitor to Yellobox, you shall be accredited with a warm welcome, through an attractive yet highly user friendly site. It is our aim to create not only individual sales, but long lasting relationships, through which your trust in our product and service shall grow. The Yellobox team guarantees that you will receive a reply to all emails and shall seek to provide you the best and most personalized service available. This level of dedication is necessary in order to parallel or complement our quality products.

Sourced from all over the world, strong commercial connections have enabled us to offer you the finest products that are of the highest quality and both contemporary and supreme value for money. All our silver is sterling and where most other modern fashion jewellers supply white pique diamond stones (Clarity: I), we guarantee that all our diamond stones are at least of a colour G and of clarity VS (please consult our diamond info. Guide to learn more, at: http://www.yellobox.co.uk/clarity.asp). Our branded products shall all be packaged within their genuine presentation boxes.

Collectively, we strive to maintain a standard wherein our advantage over competitors is all-encompassing, composed of an excellent customer service, high quality products at scandalous prices and an efficient site with a swift delivery service. Central to this goal is you and we appreciate any comments you may wish to make at contact us.

3. Is the Yellobox website secure?

Ensuring our system is as trustworthy as us…

As a reputable and well-established internet company, we are well aware of the potential security threats on e-commerce. In response, we take the security of our customers and transactions very seriously and ensure that shopping online with Yellobox is safe and trustworthy.

Your internet browser enters security mode on checkout and login pages. This function uses the highest rated security publicly available. Our 128bit encryption on our SSL secure web server ensures that no individual other than yourself can view the details as you enter them. All our transactions are secured and supported by Worldpay systems and consequently no credit/debit card details are stored on our server. Any other details that may be requested, our solely for the purpose of creating a better service for you, our customers and we promise that they will not be divulged to third parties in accordance with the Data Protection Act (1998).

Our Purchase Process…

At Yellobox it is imperative that our customers feel at ease and secure when making a purchase. To ensure this we use World Pay who accept a universal range of payments through one payment processing system, 24/7.

WorldPay is the trusted and secure online payment facility provided by the Royal Bank of Scotland Group, the 5th biggest banking group in the world.

The following is the process you can expect to follow in ordering from Yellobox:

1. Either Login (if you are registered) OR complete you name and address details.

2. Confirm that your name and address details are correct, and the total amount. We require a signature on delivery, so please ensure that somebody will be available to receive the goods.

3. You are then transferred to a secure WorldPay page. You again confirm the amount due and choose your payment method . WorldPay accepts the following cards :

4. You then provide your card details to complete the sale

4. How do I benefit by registering with Yellobox?

Everyone has favourites!...

We aim to have an easy and efficient check out system and therefore allow customers to purchase from Yellobox, without having to register as a member. If however, you were to take a short time to register with a unique password, future sales will be made more convenient as your details shall be stored and consequently you shall never have to enter your address again. We feel that it also strengthens our relationships with customers and allows communication of offers and gift ideas in the future.

Additionally, we continually seek new benefits for all our members. Currently, all first registered purchases shall be complemented with a small gift and discount card. If you would appreciate special attention, please follow this link: http://www.yellobox.co.uk/register.asp.

5. How does the shopping cart help my shopping experience?

Pick n’ Mix…

The shopping cart/box is a relatively standard feature that is to enhance and simplify shopping with Yellobox. The icon of a “shopping” trolley is most commonly used to represent this page, as the concept is similar to that of having somewhere to store your potential purchases whilst you browse further.

Once a product is clicked upon and the “Read More” page is generated, an ‘Add to Box’ link is displayed:

Clicking on this icon, will load the Shopping Cart wherein you may temporarily store many items that interest you. They can be deleted by clicking on the “Remove” text link, situated to the right of the respective product. If you wish to purchase the cart contents there are links at the bottom, which lead to the payment pages.

Whilst browsing through the site, you may access your Shopping Cart by clicking the ‘Shopping’ trolley link at the top of the page.

Products

1. I cannot find what I am looking for…

Looking for something?

At Yellobox, we will promise to do our best to help you find your perfect match. If you are looking for something in particular and are experiencing difficulty in finding it, please contact us and tell us exactly what you desire. We may have the product in our stock or could be able to source it easily and quickly. In most cases, we can send you an image of the product and add it to our site for your convenience.

2. How do I know that your product is of the quality you claim?

Pride in Product…

Through our personalized customer service, we hope to form long lasting relations with customers and not just individual sales. Consequently, we find it necessary to provide you with quality products in flawless conditions, so that your trust in us can develop.

We stock high quality brands that shall be delivered within their genuine presentation boxes, accompanied with the manufacturer’s guarantee and our personal Yellobox guarantee. All of our silver is Sterling silver where most other competition stock diamonds of a clarity of I (white pique), we only supply stones of at least colour: F/G and of a clarity: VS (to learn more please visit our info. Section at http://www.yellobox.co.uk/information.asp). Please enquire if you should wish to receive a GIA Diamond Stone Certificate with your Diamond jewellery: contact us.

Care is taken when we write our product descriptions and we guarantee that the information is as accurate as possible and more importantly, our customers receive all that they expect.

3. Tell me more about your product descriptions…

Describing descriptions…

Attributed to each of our product images are two description scripts. On the category pages, a somewhat generic, flowery description is displayed to complement the product. Once this image is selected and the respective “Read More” page is generated, you will see a more detailed, technical description.

We try to make these descriptions as self-explanatory as possible however, if you would require more detail or do not understand some of the terms used, please contact us and I would be delighted to answer your queries.

4. Do you provide an Engraving service?

Make your mark…

Yellobox has a specialized engraver that is at your service should you wish to have an item (i.e. signet ring/hip flask/disc on bracelet etc.) engraved. There is no better way to personalize the item and add sentiment! The price for this service shall be as competitive as that for our products. Please feel free to enquire/request a quote for engraving a particular item. Contact us

5. What is the guarantee period for a Yellobox product?

For the apprehensive…

We take pride in the fact that all of our items are of high quality and checked thoroughly before they are dispatched. Despite this, in the unusual event wherein a customer is not fully happy with the condition of a Yellobox product, we have policies to protect you, our valued customer.

As standard, you may return any item purchased within 14 days of delivery for an exchange or full refund. Please visit http://www.yellobox.co.uk/returns.asp to view details.

For all branded goods, you will be protected by their guarantee policies, which shall be included with each purchase. All products shall be complemented with the Yellobox guarantee. This recognizes that our customers as anything but temporary and so if you have any queries or concerns relating to a product purchased, please to not hesitate to contact us regardless of time and we will do our best to help.

6. What about packaging?

i.) How are Yellobox products packaged?

Find us in a Yellobox…

You have heard that it is what is in the inside that counts but you will find all of your purchased items beautifully packaged in our attractive “Yellobox” presentation boxes. Please note that branded products will be delivered in their official packaging and placed in our stylish “Yellobox” corded bag. Diamond Rings and other higher value items will be placed in a tasteful and appropriate, formal box.

ii.) What about Gift Packaging?

For the extra special…

Within your shopping cart/box, a tick box entitled, “Gift wrap my purchases” is displayed below details of the product content. At a cost of £4.90, our Yellobox team can neatly wrap your items in elegant and style (as above). There could be no better way to flatter the fortunate recipient and show him/her they are just that special!

7. Tell me about Diamonds…

i.) What should I consider when purchasing diamonds?

Sparkling with a difference…

It does not need to be said that a diamond is a remarkably attractive stone and has a radiant beauty that is appreciated by all. However, there are a number of features which have direct implications on the value and quality of the particular stone. These are collectively the Carat, Cut, Colour and Clarity of the stone. Please click any of the previous links to visit our info section and learn more on the subject.

ii.) What quality of diamonds do Yellobox use?

Capturing supreme ‘Sparkle’…

We take pride in over eighty years experience in wholesale jewellery, over which we have encouraged our ability to source the highest quality stones from the best jewellery manufacturers in the world. Their skill in cutting the perfect stone is impeccable and the radiation of light is consequently eye-catching to say the least! To learn more about the implication of the cut, visit: http://www.yellobox.co.uk/cut.asp

Most of our other competitors claim to use diamond stones with a clarity level I, which is commonly known as white pique. At this level, the clarity is said to be ‘Imperfect’ and blemishes/inclusions can be seen by the naked eye. At Yellobox, we will guarantee that any diamond stones featured in our products, shall be of a clarity of at least VS, where the minor inclusions are difficult to locate under 10x magnification. To learn more, please visit: http://www.yellobox.co.uk/clarity.asp

The colour level of all our diamond stones used are graded as an F/G. At this standard, the stone is absolutely transparent when mounted in setting. Please consult our GIA Colour chart at: http://www.yellobox.co.uk/colour.asp to learn more.

If you should wish your diamond jewellery to be accompanied by a certificate from the GIA, please contact us, and we will investigate its feasibility.

iii.) How do I care for my Diamond?

Protecting the sparkle…

Naturally dust, pollution and daily wear can contribute to cloud the brilliance of a gemstone through time. Any good jewellers should be willing to professionally clean a piece of diamond jewellery for a small fee. Between visits, it is important to use a non-abrasive cleaner. Most effective is most probably applying a mild solution of six parts water to one part ammonia and using a soft bristle brush. Additionally, one should take care when storing diamond jewellery and ensure it is protected from any potential abrasions or friction of any nature.

8. Tell me about Yellobox Silver…

i.) What is Sterling Silver?

The seal of quality…

Silver products, sold from Yellobox are all classed as ‘Sterling Silver’. The implications of this are directly related to the quality of the metal. Copper is often added to silver in order to increase the durability and workability of the metal. Sterling silver represents a standard that governs the rule that the metal alloy must contain a minimum of 925 parts pure silver to every 1,000 parts.

9. How do I know my ring size?

How Yellobox measures up…

When a ring is selected on the Yellobox website and the respective “Read More” page is generated, there will be drop-down menu for ring size under the item description. These letters correlate to the UK ring sizes. If you wish to convert from another denomination’s ring size, please consult our International Ring Sizes Equivalents chart at: http://www.yellobox.co.uk/ringsizes.asp

If you are unsure of your ring size or trying to keep the purchase a secret from the recipient, you can discover the desired ring size with the use of a ring that fits, or with the use of a wire/string of paper that represents the length of the circumference of the respective finger. You can use these to correlate the exact ring size, using our Ring Sizing Chart at: http://www.yellobox.co.uk/ringchart.asp

Ordering & Payment

1. How do I order Yellobox merchandise?

How it works…

As a leading online retailer and one which concentrates on our customer service, we have developed a flowing, user-friendly website that allows orders to be made with ease and efficiency. Firstly, the customer shall browse the site and hopefully find exactly what they are looking for. At the end of there visits, this product(s) should be added to their Shopping Cart. Please visit the following link to learn about the Shopping Cart (General: Question 5).

The sub-total cost of your shopping cart contents (displayed at the bottom right of the page), shall be automatically re-calculated when a new item is “added to box”. Within the shopping cart page, you may wish to select the “Gift wrap my purchases” tick box. Following this action, the “Recalculate Total” button will re-generate the updated price. If you are fortunate enough to have a Promotional Code, you may experience the benefits on this page, by entering it in the bottom text box and clicking “Apply”.

These two buttons (above) represent the link to the following stage of the order process. The “Member Checkout”, refers to those who have already registered with Yellobox. By entering in their email address and password, their order details will be automatically generated and hence, their order process will be quicker and more efficient.

Alternatively, the “Non-Member Checkout”, shall offer a link to register with us or else allow you to make a purchase without registration. For the benefits of becoming a Yellobox member please follow this link: How do I benefit by registering with Yellobox?

After the billing address has been entered (non-member)/confirmed (member), our site shall direct you to a secure page on World Pay’s server, wherein u may enter payment details safely. If the payment details have been verified successfully, then on return to the Yellobox site, you shall be informed that the transaction has been completed. Consequently, we shall take over responsibility of the order process!

2. What ways can I pay for my Yellobox?

Payment Preferences…

For your convenience, we do our best to offer a selection of ways in which a payment can be made to Yellobox. Please click here to find out more: http://www.yellobox.co.uk/ordering.asp.

3. Does Yellobox accept orders from abroad?

World Wide Yellobox…

As a global internet company, Yellobox welcomes orders from most countries world wide. You may select your preferred currency at the top right of the page. Additionally, you can also change currencies at the shopping cart page which converts your sub-total accordingly.

4. I am ordering from abroad, what about customs and tax?

Duty Free?…

There is no extra duty or tax payable on any goods that are purchased within the European Union. In relation to those purchased outside the European Union, there may be local taxes incurred, however no U.K. tax charges will be paid on such orders.

5. Which credit cards do you accept?

All types of “Flexible friends”…

As a well-established internet company, Yellobox are willing to accept all major credit cards: Mastercard, Visa, Switch, Solo and American Express etc. On World Pay’s secure payment page, you will see the selection of permitted cards and be prompted to select your personal preference.

6. How secure will my credit card information be when ordering online?

Safety first…

Your internet browser shall enter security mode on checkout and login pages. This function uses the highest rated security publicly available. Our 128bit encryption on our SSL secure web server ensures that no individual other than yourself can view the details as you enter them. All our transactions are secured and supported by Worldpay systems and consequently no credit/debit card details are stored on our server. Any other details that may be requested, our solely for the purpose of creating a better service for you, our customers and we promise that they will not be divulged to third parties of any nature.

7. How can I check on an order placed?

Where in the “Order Process” is my Yellobox?...

After you have placed an order, our Yellobox team shall perform standard security procedures on your address details and if satisfactory, you will receive confirmation by email that the order has been accepted by Yellobox. Within a short period of time, you shall receive a further email informing you that your goods have been dispatched.

These are two standard and generic communications; however at Yellobox, we believe in an interactive service and so very often, you will be emailed personally by one of our representatives. Similarly, if you should have any concerns or queries during the order process, we would strongly encourage you to contact us and we will reply as soon as possible.

Shipping / Delivery

1. When should I expect to receive my order?

The eagerly anticipated Yellobox…

Your Yellobox order shall be accepted/rejected on the next working day at the latest (this excludes banks holidays). If in stock the goods will be immediately dispatched. Residents within the U.K., should expect to receive delivery within 2-3 days of ordering. Additionally, customers outside the U.K. should expect delivery between 3-5 days from the date they have been dispatched. Respectively, you will be contacted and notified as to when your order has been accepted and consequently dispatched. If there is the unlikely event of a delay, you will be quickly contacted and informed of its nature.

In relation to diamond jewellery, and engravings, we shall email you personally and advise as to how long the goods will take to deliver. In general, we have an efficient and dependable system, through which we would not expect delays in delivery to be over two weeks of ordering, worldwide.

2. How will my order be delivered?

Trusted with a Yellobox…

For the security of all deliveries, they will require a signature upon delivery. We most commonly use three widely recognized and well-tested delivery services. Two of these apply to deliveries within the U.K. Orders under the value of £30, are delivered by Royal Mail First Class Signed For (Click here for details). Alternatively, those above this value shall be delivered using Royal Mail Next Day Special Delivery (Click here for details). Lastly, all orders outside of the U.K. will be carried using the International Signed For Service (Click here for details).

3. How will my merchandise be packaged?

Find us in a Yellobox…

For the extra special…

In each case, your individual boxes and Yellobox cord-bags shall be wrapped in protective, polythene bubble-wrap. This is then placed in a protective post-bag which ensures a high level of protection at a light weight.

4. How much is postage and packaging?

Dressed to go…

As standard, packaging refers to all items being tastefully displayed in the official Yellobox presentation boxes and cord-bags. This service is free as is postage on orders over £100. Those under this value, have postage charges based on calculations of weight, number of items and carrier service used.

In general, an item under the price of £30 will cost £2.95 to post and one above this value shall cost £4.95. If delivery is outside the U.K., one should expect to pay around £8.95. Postage costs relative to your particular order shall be viewed at the payment page of the order process before you perform the transaction.

For the extra special…

Within your shopping cart/box, a tick box entitled, “Gift wrap my purchases” is displayed below details of the product content. At a cost of £4.90 (plus postage fee), our Yellobox team can neatly wrap your items in elegant and style (as above). There could be no better way to flatter the fortunate recipient and show him/her they are just that special!

5. Can I order now but delay my delivery to a more convenient time?

Going on holiday?...

If there is a certain date on which delivery would be more convenient for you, we shall delay dispatching the goods and ensure they arrive on that day. This service is appreciated in the event of customers leaving their homes on holiday or for other reasons. It may also be appropriate for birthday surprises.

Within the online ordering process, there is a comments box on the address page. Please indicate here if you would like us to delay delivery for any length of time. Alternatively you can contact us directly and advise us on delivery of the respective order.

6. What happens if I miss the Postman?

Empty house?...

If no one is home at the time of delivery, the postman shall leave a card, stating that the package has been returned to your region’s local sorting office. It will remain there for personal collection. You may be required to produce I.D. on collection.

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