Privacy Policy
Keeping your information sealed within the yellobox...
We respect all information that you share with us and appreciate it as a sign of your trust and confidence in our professionalism. In response, we promise to live up to your expectations at all times in concurrence with this policy content.
Sealing the promise within yellobox
- All information that is used within the box shall have been collected from you lawfully and in accordance to the Data Protection Act 1998.
- The personal information which we store shall be held in accordance with the law.
- What goes on in the box, stays in the yellobox- we will not pass your details onto any third parties other than those intermediaries involved in the process of completing an online transactions (see below *)
- You will be given the opportunity to avoid sharing personal information with us- in the process of a transaction, all we ask is that you provide an e-mail address.
- Yellobox promises to respond to any queries or concerns about your privacy - please to not hesitate to contact us.
(* Examples naturally include credit card companies, authorization services and banks which contribute to the order fulfillment process and do not retain any personal information we send them).
The more you put into the yellobox, the more you get out of it
As a company, we cannot express more subtly that providing you with the best service possible is our main objective. Any details we may request from you shall support this aim and therefore permits us to provide a uniquely personal and customized online shopping experience for subsequent visits. In general terms, it enables us to accomplish the following:
- Verify customer identity so payments can be authorized.
- Contact you regarding your order status.
- Deliver orders to the correct address.
- Generate anonymous statistics.
- Send gifts and special offers.
- Send customers information that is pertinent to their online shopping experience.
- Encourage your trusting relationship with yellobox to become more personalized.
Placing Information into the yellobox
This section discusses in detail the methods by which you may offer user information at an array of locations on the site and how doing so benefits your/other’s online experience.
1. Order Form
When ordering a product, we invite the customer to create an account with yellobox. This benefits the user by offering the opportunity of a more personalized experience throughout subsequent site visits through way of a ‘favourites’ section and the accessibility for informing of special offers and delivery of gifts/vouchers/promotion codes.
Subsequently, we require contact information such as name, e-mail address and shipping address. Billing information, such as billing address and credit card number (depending on method of payment) is also required. This allows us to ship orders and communicate updates on their tracking and to bill the correct customer for products.
If the customer chooses to send the product as a gift, the recipient’s information is used only once, to send the gift to the correct address. Yellobox may send registered users promotional offers and discounts via e-mail unless the customer chooses not to receive additional notifications by clicking the ‘unsubcribe’ link upon receipt of the initial offer/notification.
2. Updating/Correcting User Information
Customers may update or correct personal information in their account within the site. Changes and updates or queries shall be processed in response to contact via e-mail at info@yellobox.co.uk.
3. My Favourites
This section of the site permits registered users to store their personal favourite items that they may wish to browse/purchase at a later date.
4. Tell-a-friend
This feature allows a user to invite another to site. The ‘friend’s’ e-mail address shall be used to send them one e-mail about the site. No further communications will be sent.
5. E-mail Links
The addresses located on the ‘Contact Us’ page allow users to contact us directly with any queries or comments that they may have. It is guaranteed that every message shall be read and replied to promptly. Comments may be stored in the attempt to improve our service.
6. Competitions/Promotional Offers
Concurrent with the objective of delivering value and excitement to the user’s online experience, they shall regularly be offered entry into a competition or a promotional discount code as a result of answering a survey/questionnaire. Details collected are used exclusively for the purpose of offering the most personalized online experience possible.
7. Cookies
A cookie is a piece of data stored on the user’s hard drive, containing information about the user. They are delivered to us via the web browser and are in no way linked to any personally identifiable information. Cookies enable yellobox to track and target the interests of its users by analyzing popular site areas and products with the intention of enhancing the efficiency of future experiences on the site.
8. Promotional Codes
Users may receive promotional codes through advertisements or via e-mails as a reward for their custom and valued relationship. Before an order is transacted, potential customers are offered the opportunity of entering this unique code in order to receive the attributed discount on the respectful product.
If we decide to change our privacy policy, notifications of the modifications shall be delivered to this page, the homepage and other areas we deem appropriate. Yellobox ensures that users shall be aware of what information we collect and how it is used. We acknowledge this as an important component of a long and trusting relationship with our valued customers and users of the site.
